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Terrible Pre-Cruise Experience

1

My cruise is actually next week 9/9/2024 but the experience thus far has been abysmal.
I booked a cruise 9 months in advance for our wedding anniversary. Our 4 primary school aged kids are coming along. We requested interconnecting rooms, and at the least adjoining rooms. This was all noted in our file. We paid hundreds of dollars extra at booking to have a choice of room. There was no choice of room. Instead we have been assigned 2 rooms 2 decks apart. I have been in contact several times and they claim there is nothing that they can do as "rooms are randomly assigned at the ships discretion" and that I might want to consider paying extra to upgrade the rooms - but of course there would be no guarantee. The last email ended with "It has been a pleasure to address your inquiry". What a joke! This is our first cruise and we can't fathom how bad the service could be.

Robert
Post Date: 02/09/2024
Score
Cruise Overall
1
Ship Overall
1
Dining
1
Service Onboard
1
Accommodation
1
Public Rooms
1
Boarding & Disembarking
1
Excursions
1
Value for Money
1
Review Images
Customer Reviews
Rachel wrote a review in Sep, 2021
Our cruise would have been amazing, had I realised that there would be many, many unruly young children on board, accompanied by their equally unruly parents. I had misjudged the timing of school hol...
Amanda wrote a review in Sep, 2021
Worst cruise we've been on, supposed to be transatlantic and caribbean, start of the cruise delayed by 3 days, then only got 1 caribbean port. No decent entertainment, food ok, cabin ok. Just seemed t...
Peter wrote a review in Sep, 2021
Our first time with RCCL, having cruised with several other companies. We had a balcony room which was both comfortable and spacious. From day one. We realised that we had chosen something special. We...
Christina wrote a review in Mar, 2022
As I a wheelchair user I needn't extra help with certain aspects, like embarkation and arrival and getting ashore. I found the staff helpful and accomodating in every respect. The beds were extremely ...

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