Real Response Media

At Real Response Media, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, how you can control our use of it and your right to be informed.

What personally identifiable information does Real Response Media request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the website, complete an application, sign up for a newsletter, enter a competition or enquire about a reader offer or promotion we are running, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.

You may browse our website without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

We use any personal and optional demographic information you provide us with to ensure that we can provide you with relevant information on our products and services as well as relevant information about travel, cruise holidays and the providers of cruises and holidays.

How do we store and protect personally identifiable information?

We understand the value of personally identifiable information and work hard to protect your privacy. All personally identifiable information is securely stored on our servers which are regularly monitored for any intrusions. Information is limited to key personnel who need access in the line of their duties at work. Personally identifiable information is never shared with any third party without your express permission. No payment details are recorded on our systems.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies, please read "What Are Cookies".

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Cookies we use on this website:

Analytics and customisation cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Purpose:It records a particular ID used to come up with daya about website usage by the user. It is a HTTP cookie that expires after 2 years
Service:Google Analytics
Country:United Kingdom
Expires in:1 year 11 months 29 days
Purpose:Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
Service:Google Analytics
Country:United Kingdom
Expires in:1 day
Purpose:Used to monitor number of Google Analytics server requests when ising Google Tag Manager
Service:Google Analytics
Country:United Kingdom
Expires in:1 minute

Advertising cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Purpose:Facebook tracking pixel used to identify visitors for personalized advertising.
Country:United Kingdom
Expires in:2 months 29 days
Purpose:Used by Site owners to manage ads placed on a site and monitor the clicks on them. A persistent cookie that stays for 12 months
Service:OpenX Adserver
Country:United Kingdom
Expires in:11 months 30 days
Purpose:Maintain your session with our advetising platform as you browse our site
Service: Website
Country: United Kingdom
Type: server_cookie
Expires in: session

Website cookies

These cookies are used by our website to enable certain functionality like alowing you to do cruise comparisons and shortlists

Purpose:To help protect the website from website attacks
Country:United Kingdom
Expires in:session
Purpose:Maintain your session as you browse our site
Country:United Kingdom
Expires in:session

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

  • F24_autoID
  • F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

  • Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  • A user of the website completes a form containing email address from either your website or your Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

How does Real Response Media use personally identifiable information about me?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. From time to time we may also send promotional copies of World of Cruising in the post without charge.

From time to time, World of Cruising may enable specially chosen third party partners to mail or email you from time to time with relevant information regarding products, services and special offers that may be of interest to you. This will only happen if we have your consent to such offers.

With whom might Real Response Media share personally identifiable information about me?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected.

We contract with third parties to provide specific products or services to you. For example, we use a credit card company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our website and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation. A full list of our contracted parties is available on request.

We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes.

We will only share data with other third-party companies not contracted to Real Response Media should you expressly give us permission to do so. This will be clearly indicated at the point we collect any personal information that you wish to give us.

To make online shopping more convenient for you, our website may provide access to other companies’ websites or co-branded websites; these websites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our website, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies’ websites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company’s website if you have any concerns about how information may be collected or used.

How long do we retain personal data for?

Real Response Media will retain personal data for as long as it is required to process any products and services that we are providing to you. For non-transactional information we will hold this for no longer than 7 years from collection unless information is updated and refreshed in the period in-between.

The right to withdraw consent/access to the information we hold?

You have the right to withdraw your consent at any time by notifying us. You also have the right to lodge a complaint with a supervisory authority if you think that your data has not been processed in compliance to this privacy agreement. You also have the right to ask about what information we hold on you. Please contact us directly for access to your data.

The information we may send you

We may send you information related to Cruises from World of Cruising and carefully chosen partners. We may also send you information from carefully chosen partners that may not be related to cruising which we believe may be of interest to you. You have the right to determine what information we may send you by contacting us.